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Can I request another payment with the same reference number?
Can I request another payment with the same reference number?
Ruby Wausi avatar
Written by Ruby Wausi
Updated over a year ago

If you encounter a payment shortfall and need to ask your client for an additional payment, you can simply use the same AWB or transaction number.

Here's how:

  1. Create a new transaction using the same AWB or transaction number.

  2. Clearly specify the reason for the additional payment to avoid confusion.

It's crucial to communicate with each other about the situation and clearly specify the reason for the additional payment. This helps both you the vendor, and your payer keep track of the related payments and ensures that the records are accurate and up-to-date.

We hope you find this article useful!

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