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Why can't I register?
Fanny Leong avatar
Written by Fanny Leong
Updated over a week ago

There are 2 reasons why you might be having problems registering:

  1. Email

  2. Password

  1. When you are signing up or registering as a new user, please do not to register with your personal email address or the following personal email providers:

  • Yahoo mail

  • Gmail

  • Hotmail


  • Other generic email domains

Instead, please use your corporate email address.

2. Strong passwords should include BIG/small alphabets, numbers and special chars like *&#($^%, etc.
If your password is not strong enough, for example you have only used alphabets or numbers, you will see a RED LINE under the password option.

To create a STRONGER password, add Big/small alphabets and special characters like @!%$^#&*, etc.
Once you see a GREEN LINE under the password, the AGREE button will light up and you should be GOOD TO GO!!!


That's it. We hope this article was helpful!

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