From Apps - Reply to a quote request
Fanny Leong avatar
Written by Fanny Leong
Updated over a week ago

Here you will see how to reply to the many quote requests you will receive thanks to CargoAi.

You should see a screen similar to the above screenshot.

Click EDIT FLIGHT if you want to offer an alternative flight to forwarder

Click EDIT RATE if you want to send a different rate to forwarder

Click CHAT if you want to chat with the forwarder
Click REJECT QUOTE to reject the forwarder's quote request


The quotes needs to have a rate so you can accept it. If forwarder has requested an All-in target rate that you can see on the left (RATE box). If you can match this target rate, click on the ACCEPT QUOTE button or you can EDIT to make your proposal.


You are not interested to make a quote for the request ? Click on REJECT

You will be asked to select a reason.

If the reason is due to lack of capacity, you can offer a lower space (in kg).



The forwarder set a target rate you can't match ? There is no target rate ?

By clicking on EDIT RATE button, you will have the control on the rate offer.

On CargoAi, you can quote in All-in or Net Rate. With Net Rate, you will have to complete the Fuel and Security surcharges.

You can also decide to make the quote per kg or for the all shipment by selecting the best option for you in the Price type drop down list

EDIT flight - Suggest an alternative flight
If the 3 options above don't serve your needs, this is where you can suggest an alternative flight for the shipment, either by searching an existing flight in our system, or by creating a new flight.
From the flight information above and click EDIT.

Input the alternative flight number, departure and arrival dates.

If the routing has more than one sector, select "+" to add the flight number, departure and arrival dates for the other sectors.

Once the above is completed, click on the Save New Flight(s)/Route button. You should see hereunder prompt appear:

And finally, keep the communication channel opened with your customer by using the integrated chat.

We hope this article was helpful!

Note: Images shown here are for illustrative purposes only.
​CargoAi reserves the right to change the actual screen layout without prior notice.

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