You will see the process timeline at the top of each eQuote or eBooking record to enable you to track the shipment efficiently.

There are 4 possible booking statuses for a shipment.

Booking confirmed - indicates that the airline has accepted the forwarder's booking request,

Booking cancelled - indicates that the forwarder or airline has cancelled the booking

In transit - the cargo is no longer with the forwarder

Delivered - the forwarder has indicated that the cargo is delivered

At any time during these stages, the forwarder and airline will be able to use our integrated chat in the booking page to communicate.

We hope you find this article useful!

Note: Images shown here are for illustrative purposes only.

CargoAi reserves the right to change the actual screen layout without prior notice.

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