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Using Track & Trace
Fanny Leong avatar
Written by Fanny Leong
Updated over a week ago

You need to have a valid AWB (11 numbers) before you can take action.

If you have only the HAWB or other shipment references, these cannot be used in Track & Trace. You only option is to contact your Forwarder or the Airline for more information on your shipment.

  1. Connect to

  2. Select CO2 tracking from the top menu

  3. Enter your AWB number (e.g. 618-30184674)

If the AWB is valid, you will find the shipment results showing the origin and destination airports, and other cargo details.

The flight route is shown on the LEFT:

The airline, origin and destination (final) airports are shown on the RIGHT:

If the AWB search is taking a long time as shown in hereunder screenshot (in the RED box):

or if you see error "UNABLE TO GET AWB DETAILS" appear:

Just manually type in the AWB number instead of pasting it in the track & trace AWB field (circled in red in hereunder screenshot). We're working at full speed to make this page run as smooth to use as possible!

We hope that you find this information useful.

Note: Images shown here are for illustrative purposes only.

CargoAi reserves the right to change the actual screen layout without prior notice.

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