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Why did I receive a quote request email meant for an airline?
Why did I receive a quote request email meant for an airline?
Fanny Leong avatar
Written by Fanny Leong
Updated over a week ago

You find that you are receiving quote request emails which are meant for certain airlines. Why?

When you were making quote requests on CargoAi system previously, you had accidentally added your email in the AIRLINE CONTACT field in either locations as shown in hereunder 2 screenshots:

OR

These fields are meant for you (forwarders) to input your preferred airline email contact.

What should you do?

Just contact us via livechat on https://cargoai.co or email support@cargoai.ai and let know which email address you are receiving these incorrect emails, or send us a copy of the quote request which you had incorrectly received. We will rectify this within 24 working hours.

We hope you find this article useful!

Note: Images shown here are for illustrative purposes only.

CargoAi reserves the right to change the actual screen layout without prior notice.

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