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What if I forgot my account password?
What if I forgot my account password?
Fanny Leong avatar
Written by Fanny Leong
Updated over a week ago

If you have forgotten or lost your CargoAi password, fret not!

At the sign-in page, click on FORGOT PASSWORD?

You will be redirected to the "Forgot Your Password" page.
IMPORTANT - Enter only your *login email address and click RESET PASSWORD
(Do NOT use any other email)

You will see hereunder prompt appear:

Check your *Login email inbox to locate the a "CargoAi Password Reset" email. If you are unable to find the email. check your Spam/Junk Folder too!

(Hereunder is an example of the @CargoAi Password Reset@ email)

Click the LINK provided (RESET YOUR PASSWORD) and you will see hereunder screen
Input the NEW PASSWORD in the 'New Password' and 'Confirm New Password' fields.


You will see a screen saying the password has been successfully changed and you will be directed back to the CargoAi login page.

Just input your login email and the new password to login to CargoAi system.

If you are UNABLE to proceed after you have taken above action, EXIT from the internet browser and clear the browser cache. If the problem remains unchanged, please repeat above steps using the DIFFERENT internet browser.

If you need any assistance, please email or use the chat button on our homepage.

Remember to provide the problem CargoAi login email when you contact us so that we can quickly locate this account.

That's all! You can now log-in and go back to enjoying the many great features that CargoAI has to offer!

We hope this article was helpful!

Note: Images shown here are for illustrative purposes only.
โ€‹CargoAi reserves the right to change the actual screen layout without prior notice.

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