CargoAi

Fanny Leong

CustomerSuccess Crew

Fred

Are you a forwarder? This collection is for you!

Forwarders

A quick explanation of how your NPS survey response helps make CargoAi better for you.

How your NPS survey responses make CargoAi better for you.

Stopping CargoAi AWB Notifications / Emails

How do I change the language used on CargoAi?

Don't see the airline you need? Simply add the address to ensure it reaches the right airline contact!

How do I add AIRLINE email contacts to a quote or booking request?

Share route information with shipper quickly

Setting up Notifications (Alerts)

Can I have multiple users sharing the same quote request and booking information?

Managing Notification Settings

Checking IATA CASS used

Billing information

Forwarder Registration - Stuck in Company/Airport/Country screen

Find out more about this interesting webpage.

Forwarder homepage highlights

See this full step by step Guide for Forwarders to get you started!

Step-by-step guide for forwarders

How to configure default currency for forwarders?

Forwarder registration walkthrough

General

How to search for flights with BUP (Bulk Unitization Program) option

Custom departure date pre-fill

Autofill shipment dimensions when searching for flights

Create search templates

Use a search template

Delete a search template

Possible fixes to re-enable the SEARCH button.

SEARCH button is not working

Optimize your search results to get the best available flight

Customize your search results using shipment dimensions

What does “shipment is screened” mean?

What are the mandatory fields to fill before I can perform a search?

Unable to add dimensions in Search

Adding dimensions for flight search

Search

All you can do on the Search Results page

Find out what type of aircraft is servicing a particular flight on any given day

What type of aircraft is performing a flight?

How to filter and rank search results?

Search results

How to place eQuotes (quote requests)

Understanding airlines' responses in Quote page

eQuote status

How do I book from an eQuote (quote request)

Can I cancel an eQuote (quote request)?

The "Invite another airline / flight" feature

Why did I receive a quote request email meant for an airline?

Quote

Where can I find the Airline/GSA contact

How do I make a booking?

Can I modify my bookings?

Advance Booking

Automatic AWBs are available for ....

How to cancel a booking & is there any fee for this?

Book button missing

Can I book from other airports, other than the origin airport ?

What you should do if the shipment is en route or have arrived but your AWB needs to be amended.

AWB needs to be amended/changed

AWB required to make booking

Why can't I make any booking?

Book

‘In-app’ Track & Trace available

How to send shipment email updates to yourself or another email

Enable multiple email updates for shipments made on CargoAi

Shipments

Why do I see different rates for the same airline origin/destination?

Where do I find my contract rates?

How do I compare rates on CargoAi?

Understand which rates are available in CargoAi and how setup your own rates to optimize booking requests

Rates available for forwarders in CargoAi

Where can I find the contract and market rates?

Are Rates seen All-In or Nett?

Why I don't see any rates for flights found?

Rates

support@cargoai.co

Find answers and get help from Intercom Support and Community Experts

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