This guide outlines the steps and responsibilities involved when an airline is onboarded to the HKIA CargoConnect platform with the support of AA HelpDesk Team.
Step-by-Step Process
1. Registration link sharing
AA HelpDesk Team shares the official CargoAi airline registration link with the airline: https://hkiacargo.cargoai.co/register?type=airline
AA HelpDesk Team copies (in cc) hkiacc@hkiacargo.com on the registration email sent to the airline.
2. Automatic notification to CargoAi Support
Once the airline completes the registration form, an automatic email notification is sent to the CargoAi Support Team.
This notification informs CargoAi Support Team that a new airline has registered on the platform.
3. Account activation by CargoAi Support
The CargoAi Support Team is responsible for:
Activating the airline’s account.
Enabling the interline module for the airline.
4. Confirmation to the airline
After activation, the airline will receive an automated confirmation email.
This email confirms that:
Their account is now active.
They can access the platform and use the interline features.
💡 Support Contact
For any issues or questions during registration or activation, please contact AA HelpDesk Team at: 📧 hkiacc@hkairport.com