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How do I add new users to each Office?
How do I add new users to each Office?
Remi Giudicelli avatar
Written by Remi Giudicelli
Updated over a week ago

Only existing users of the Office can request for additional users to get access to the WALLET.

To request new users, the existing user(s) have to email

All the subsequent users added to that Office have the same level of access to its own WALLET and bookings.

💡Whenever a new application is submitted, the Office is automatically set up based on the location/city that was included in the application form. The CargoMART User who submitted the application form will have access to that Office's WALLET.

Example: John is based in London, and he submitted the application indicating London office. Therefore his WALLET gets activated for him as London Office, and he is a user of that Office.

He has a team of 5 staff making bookings. After the WALLET is activated for the London Office, he sends an email to to activate the 5 employees. There are now 6 total users listed under the London office.

A year later, the head office tells John to set up the WALLET for the new Paris office. John has to fill up a new WALLET request form for Paris. After it is activated, John is the only user for the Paris Office.

Celine starts as a new employee at the Paris Office; similarly John emails to make Celine a user of the Paris office. There are now total 2 users of the Paris office.

➡️ John is listed as a user for both London and Paris office.

➡️ Celine does not have access to the London office's WALLET or bookings, and vice versa for her 5 colleagues in London who do not have access to the Paris office.

💡Finance users do not need a CargoMART account to Top Up the WALLET, as the invoice will be emailed automatically to them with the details for the bank transfer.

We hope you find this article useful!

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