CargoWALLET
56 articles
Topics
General & Overview
What is CargoWALLET fees financial system and wallet types
17 articles
Account Setup & KYB
Account creation KYB process roles and permissions
8 articles
Top-Up
How to top up your wallet payment methods and fees
7 articles
Get Paid
Requesting payments payment reversals and disputes
3 articles
CargoMART Payment
Paying for bookings via CargoWALLET from CargoMART
2 articles
More articles
Are there any fees for Prepaid or PayLater?
We wanted to inform you that our PayLater feature is currently undergoing enhancements and will be temporarily unavailable. We appreciate yo…
Are there any Top-Up fees?
No, there are no charges from CargoAi for topping up your WALLET. 😊 However, please be aware that any fees associated with local or interna…
Can a user have access to several WALLETS ?
Yes, a user can access as many WALLETS per that he is granted. WALLETs are set up on the Office level in CargoMART. This means that users ne…
Do I need to issue a Bank Guarantee or Parent Guarantee with the airlines?
No, there's no need to issue a Bank Guarantee or Parent Guarantee with the airlines. The CargoWALLET serves as your universal airfreight pay…
How can I find Help and Support?
Can't find the answer here? If you need any help, please contact us at : SUPPORT+WALLET@CARGOAI.CO We hope you find this article useful!
How CargoWALLET's Financial System Works
With CargoWALLET, we've got your finances covered. We work with trusted financial partners to make sure your money is secure and accessible.…
How do I add new users to each Office In CargoWALLET?
Office Admins now have full control to manage users directly within their office. What Office Admins Can Do: Add new users to their office u…
Import bookings via CargoAi export partner services
Thank you for confirming your shipment through via CargoMART Payments, powered by CargoWALLET! This quick message is to provide an overvie…
Restricted Jurisdictions and Prohibited Industries in CargoWALLET
Together with our financial partners, we regularly review the countries, type of industries and activities we can service to help ensure we’…
What currencies can I Top-Up my WALLET in?
There are 2 methods to Top-Up your WALLET: LOCAL or SWIFT Bank Transfer. LOCAL BANK TRANSFER Currently, there are 4 local bank transfers sup…
What documentation is there to confirm the Top-Up is successful?
We provide an Invoice and a Receipt at different stages, both of which help to verify the status of the funds reaching your WALLET (Prepaid…
What does the status of my WALLET mean?
INACTIVE By default, even with an active CargoMART account, your WALLET is inactive. You need to request for activation by filling in the KY…
What is an Account Statement?
This is a monthly account statement showing all transactions completed using your WALLET (Prepaid or PayLater) over the previous month. The…
What is Booking Prepayment ?
''Booking Prepayment'' corresponds to the amount deducted from your Prepaid Balance upon booking. The ''Booking Prepayment'' amount will…
What is CargoMART Payments?
CargoMART Payments powered by CargoWALLET is a new product embedded in CargoMART that allows you to do import and export bookings without an…
What is Prepaid Balance and what is PayLater Balance?
From the CargoWALLET Management page you can see your '' Prepaid Balance'' and your '' PayLater Balance''. But what is the difference betwee…
What is the ''On Hold'' amount ?
"On hold" transactions correspond to Booking Prepayment transactions that have not yet been accepted by the airline. This amount has alrea…
Where can I see all of my transactions?
Users can navigate to the Transactions page to see the history of all their transactions. You will find the details of each transaction, inc…
Where do I choose the payment method?
Following the usual CargoMART flow from search to eBooking, once you have selected your final route for your import shipment, you will be ab…