CargoWALLET

We wanted to inform you that our PayLater feature is currently undergoing enhancements and will be temporarily unavailable. We appreciate yo…

No, there are no charges from CargoAi for topping up your WALLET. 😊 However, please be aware that any fees associated with local or interna…

Absolutely! Users can have access to multiple CargoWALLETs, depending on their permissions. It's important to keep in mind that CargoWALLETs…

Yes, a user can access as many WALLETS per that he is granted. WALLETs are set up on the Office level in CargoMART. This means that users ne…

Currently, you can connect only one bank account to your wallet. Additionally, you will need to set up the currency for receiving payout fun…

Yes, you can pay using a credit or debit card with CargoWALLET. You don’t need to top up your wallet first while making payments; you can pa…

If you encounter a payment shortfall and need to ask your client for an additional payment, you can simply use the same AWB or transaction n…

To keep your information safe, we do not store any credit card details . Each transaction is processed securely, with your privacy as our to…

While we currently do not support lodge cards, we offer convenient credit card top-up and payment options with Visa and Mastercard. If you h…

What is CargoMART Payment powered by CargoWALLET? CargoMART Payments powered by CargoWALLET is a payment solution embedded within CargoMART,…

Overview Roles and permissions in CargoWallet determine what functionalities users can access. Some users may encounter restrictions because…

No, you do not need to choose between being a Payer and a Vendor; you have the flexibility to assume both roles simultaneously. This flexibi…

No, there's no need to issue a Bank Guarantee or Parent Guarantee with the airlines. The CargoWALLET serves as your universal airfreight pay…

Currently, we don't offer interest on funds in the Wallet, and this is due to regulatory constraints. It's important to note that CargoAi al…

At CargoAi, our dedication to constructing a secure payments environment aligns with our commitment to adhering to Anti Money Laundering/Cou…

CargoWALLET Transactions My bank requires an invoice to send a wire transfer. Will I receive one? Yes. When making a top-up, you will receiv…

Can't find the answer here? If you need any help, please contact us at : ​ SUPPORT+WALLET@CARGOAI.CO We hope you find this article useful!

With CargoWALLET, we've got your finances covered. We work with trusted financial partners to make sure your money is secure and accessible.…

Office Admins now have full control to manage users directly within their office. What Office Admins Can Do: Add new users to their office u…

The time it takes for your funds to appear in your CargoWALLET depends on the payment method you used during top-up. Here's a quick breakdow…

Step 1: Create Your Prefilled CargoWALLET Payment Link Log in to CargoWALLET. Go to GetPaid . Copy your CargoWALLET payment link (this alrea…

Step 0: Create Your Prefilled CargoWALLET Payment Link Log in to CargoWALLET. Go to GetPaid . Copy your CargoWALLET payment link (this alrea…

Who Can Use It? Anyone with an active CargoWallet account can use this feature regardless of their Role . Even basic users on the Starter pl…

Step 1: Start Your Booking Enter your shipment details. Step 2: Choose Your Option Select your preferred Airline or shipment Option. Click “…

Go to your CargoWALLET home page. Click Personal Profile > Company & office settings ​ ​ Choose your preferred visibility level: Public - th…

Method 1: Pay After Topping Up Top up your CargoWALLET : Click on the "Top-up" to transfer funds to your wallet ​ Wait for the balance to up…

1. Access the Currency Conversion Feature There are two ways to initiate a currency conversion: Click the "Currency Conversion" button in th…

You may need to reset your CargoWALLET password in the following situations: You have forgotten their password. You are pre-boarded and need…

Visit CargoWALLET website ​ Step 1: Select 'Try for Free' or Sign Up Step 2: Select Account Type Choose your preferred as your account type,…

To top up your WALLET, it must be ACTIVE . If you're looking to activate your WALLET before topping it up, please refer to this guide : How…

Thank you for confirming your shipment through via CargoMART Payments, powered by CargoWALLET! ​ This quick message is to provide an overvie…

At CargoWALLET, our transactions are designed to be instant and irreversible. Once a transaction is complete, it cannot be reversed or modif…

Before requesting a PayOut , ensure that you've completed the KYB (Know Your Business) Form For your first Pay Out request, complete the KYB…

What is PayTo ? PayTo allows you to send payments from your CargoWALLET account to: Another CargoWALLET user A Guest User (someone not yet r…

Together with our financial partners, we regularly review the countries, type of industries and activities we can service to help ensure we’…

At CargoWALLET, we understand the importance of fast and efficient transactions. Here's a breakdown of the speed of our various financial pr…

KYB (Know Your Business) is an essential step to ensure the security and compliance of your financial transactions. For CargoWALLET, KYB com…

20% deposit at the time of booking explained To ensure smooth processing and timely confirmation of your shipment, CargoWallet requires a 20…

CargoWALLET is committed to providing clear information regarding its fees. Here are the details of the fees associated: Registration Fee: T…

There are 2 methods to Top-Up your WALLET: LOCAL or SWIFT Bank Transfer. LOCAL BANK TRANSFER Currently, there are 4 local bank transfers sup…

We provide an Invoice and a Receipt at different stages, both of which help to verify the status of the funds reaching your WALLET (Prepaid…

To initiate the Pay Out process for CargoWALLET, you'll need to go through our KYB (Know Your Business) procedure. We require you to provide…

INACTIVE By default, even with an active CargoMART account, your WALLET is inactive. You need to request for activation by filling in the KY…

This is a monthly account statement showing all transactions completed using your WALLET (Prepaid or PayLater) over the previous month. The…

''Booking Prepayment'' corresponds to the amount deducted from your Prepaid Balance upon booking. ​ ​ The ''Booking Prepayment'' amount will…

CargoMART Payments powered by CargoWALLET is a new product embedded in CargoMART that allows you to do import and export bookings without an…

CargoWALLET is the One-Stop Universal Cargo Payment Solution. It offers an efficient solution for paying invoices, both locally and cross bo…

From the CargoWALLET Management page you can see your '' Prepaid Balance'' and your '' PayLater Balance''. But what is the difference betwee…

"On hold" transactions correspond to Booking Prepayment transactions that have not yet been accepted by the airline. ​ This amount has alrea…

CargoMART Payments and CargoWALLET are two related but distinct payment solutions. CargoMART Payments: CargoMART Payments powered by CargoWA…

CargoWALLET offers multiple secure payment options to suit your preferences and location: 1. Prepaid Balance (Default Option) Using your Car…

Users can navigate to the Transactions page to see the history of all their transactions. You will find the details of each transaction, inc…

Following the usual CargoMART flow from search to eBooking, once you have selected your final route for your import shipment, you will be ab…

This article covers: Why the full Top-Up amount is not reflected? How to ensure the full Top-Up amount gets reflected? The full Top-Up amoun…

We collect your bank account details for several important reasons: Payment Processing: One of the primary purposes of collecting your bank…

You have the flexibility to customize CargoWALLET to match your company's preferences, whether you will have only one CargoWALLET for your e…