CargoMART

Introducing ‘In-app’ Track & Trace (all users) After an eBooking is confirmed, the new Track & Trace card on the Shipment Details page can n…

Search endpoint 1. Ensure your API return rates for both General Cargo and Express for any General Cargo requests and for 7 days at once. Ot…

There are two ways you can add cargo dimensions before searching for flights: Piece by piece Select DIMENSIONS on the right Add the required…

Now you can skip the search and start planning your monthly shipments or, submit bulk shipments with one click. What is Advance Booking ? As…

This innovative tool is designed to revolutionize how local sales agents of airlines and GSAs interact with Air Cargo, facilitating direct c…

Feeling lost trying to sign up as an airline user? Fret not! We are here to show you the way! There are 3 steps. Step 1: At the login page,…

Once you have entered your shipment details and clicked the Search button on the home page, you will be directed to the Search Results page.…

There are a few ways to check if the air freight rates found are ALL-IN (i.e. inclusive of Fuel, security, war, etc. surcharges) or NETT: Me…

The most advanced 'cargo dimensions' autofill in the industry is here! A quick copy/paste from an email or upload from excel, no more time-c…

Automatic AWBs are now available for the following airlines: AirBridgeCargo DHL Aviation Etihad Airways TAP etc. Just click 'BOOK NOW' on se…

There are likely 2 scenarios: User wants to use a specific AWB, but an automatic AWB was assigned. The quickest and best thing to do is to C…

Great news!! Automatic AWB is now possible for some airlines that are connected to CargoAi!! Once you make a booking, you will see the AWB n…

Billing is done via the IATA Cass account, directly with the airline. That is why we request for Forwarder's IATA Cass during the registrati…

It can happen that you are not able to navigate on the application. To solve this, you have to SIGN OUT and SIGN IN again. Sign out: Then si…

If you are searching for a flight but do not see the BOOK button for a specific airline, this could mean that: you are a registered user, bu…

You will see the process timeline at the top of each eQuote or eBooking record to enable you to track the shipment efficiently. There are 4…

Yes. However, you can only make quote requests and bookings from the origin country's airports which you had registered with, during sign up…

You cannot cancel a quote request. When an airline responds to the incorrect eQuote request, just ignore it. In any case, the eQuote will au…

Yes, you can! Our system allows you to have MORE than one user login with the SAME forwarder account (login email) simultaneously. In this w…

Yes you can! This feature is now available for ALL airlines except Air Europa Cathay Cargo Please note that we do not allow for modification…

We want you to love your experience with CargoMART Pro. That is why, if, for any reason, you’re not completely satisfied, we offer a seamles…

Looking to explore our new CargoMART Pro features? Welcome to our video tutorial series! Dive into expert-led lessons tailored to your skill…

Introducing Roles & Permissions Our latest feature, Roles & Permissions, gives you the flexibility and control to manage your team's access…

updated Aug19th,2025 Deliver with confidence. CargoSHIELD+ is a smart, optional protection you can add to any shipment directly within your…

Click on the TOP RIGHT of the CargoAi screen to check the IATA CASS configured (as shown in hereunder screenshot): We hope you find this art…

Need more information about, CO2 tracking and emissions? Just click on CO2 Track & Trace . Scroll down to the FAQs for more information on C…

An eAWB is an electronic version of the traditional Air Waybill (AWB), which is a legal contract between the shipper and the carrier that de…

Every time you search for available routes - it will be saved automatically for your easy access for up to 30 days. They are found on the LE…

Now you can set up your default pre-filled departure date for the CargoAi home page, whether it is for +1 day from today or +10 from today,…

You can search for a good number of matching cargo aircraft just by searching from our main search page. However, our system can perform mor…

If you have too many search templates or you want to delete those that you don't use often, you can remove them as follows from the search t…

No, you don't need to have an AWB stock with the airlines you want to book. CargoAi will supply you with the AWB as soon as your booking is…

Only Airline and GSA registrants are able to edit the rates display Terms & Conditions for their account's configured airlines. Login to htt…

Once your CargoAi shipment booking has been confirmed, you can enable the shipment's Track & Trace updates to be sent to you (i.e. your Carg…

On certain pages such as quote detail or quote cart, you would have noticed the timeline at the top of the page. This shows the quote's prog…

Airlines' responses are both attached to a quote and varies from one airline to another. In the QUOTE page, an airlines' responses can be -…

We have redesigned the search page to be your new Home Page. While the main focus is still on the flight search component, you can now visua…

FORWARDER REGISTRATION - Stuck in COMPANY/AIRPORT/COUNTRY screen: Registrant is unable to click the REGISTER & VERIFY button to continue wit…

There is a CargoAi eQuote from a forwarder pending your response. If you do not have a CargoAi airline account, just locate the CargoAi emai…

here is a CargoAi booking request from a forwarder pending your response concerning a booking request. If you are not a registered CargoAi u…

There is a CargoAi eQuote from a forwarder pending your response. For registered CargoAi airline user, to locate the forwarder's quote reque…

There is a CargoAi booking request from a forwarder pending your response concerning a booking request. If you are a registered CargoAi airl…

Here you will see how to reply to the many quote requests you will receive thanks to CargoAi. You should see a screen similar to the above s…

At CargoAi , we provide 4 statuses for the shipments. It is the default status. The booking is confirmed and the forwarder has to deliver th…

First, perform a flight search with the required *flight sector for which you want to add your airline email contact, together with cargo we…

You can book once the airline has responded positively to your quote request with a QUOTE ACCEPTED. In the quote status page, look for the q…

You can switch between the different languages used in CargoAi as follows: Login to CargoAi Select your account on the TOP RIGHT corner of t…

You can only compare airline cargo rates from your registered origin airport/country. To compare airline cargo rates available on CargoAI, y…

There are two ways to make a booking. 1. The quickest way is as follows: Search for flight First, search for the required flight sector for…

This page gives an overview of all the confirmed bookings you have with various forwarders. Let's quickly walk through each section so that…

Do you need to cancel a booking ? This is what you do. You can cancel a booking only if the shipment is still in BOOKING CONFIRMED status. T…

Forwarders can configure their default currency as follows: Login with your CargoAi account. Select your login name at the top right of the…

select TRY FREE 2. Select FORWARDER 3. Enter your corporate email address in the email address field, C argoAi only accepts corporate email…

Our artificial intelligence-powered search system will recommend suitable airlines based on the search criteria you enter on the main search…

After booking your import shipments via our CargoAi agent network, follow the following steps to find the contact details: 1️⃣ Step 1: Open…

On CargoAi platform, you can send quote requests to several airlines at once and retrieve them all on the app as long as they are >100kg! He…

Just follow hereunder steps to request BUP (Bulk Unitization Program) with any quote or booking request on our platform BUP can be found on…

If you wish to top up your WALLET, it must be ACTIVE . ​ If you want more information about how to activate your WALLET, please refer to thi…

To maintain updated schedules at all time on CargoAi, you have the possibility to upload a schedule. Follow the next steps to do so: Step-by…

If you have existing Market and/or Contract rate lists which you would like to upload and use, you can upload them to our system via your Ai…

If you have existing Market and/or Contract rate lists which you would like to upload and use, you can upload them to our system via your Fo…

We know these surveys might pop up for you or your team when you’re not expecting them, but if you have a minute to give us some feedback, i…

If you already have an ACTIVATED CargoMART account, there's no need to create a CargoWALLET account. You can simply log in to CargoWALLET us…

Dear Customer, At CargoAi, we are committed to providing you with the most efficient and innovative solutions for your business. As part of…

Welcome to the Market Insights Dashboard – the nexus of data-driven intelligence in the realm of air cargo market operations. Purpose-built…

📌 Introduction This guide explains how to use the Interline module for searching flight capacity and making bookings between two airlines:…

To learn more about CargoAi system : Connect to https://www.cargoai.co Scroll down the screen until you see PRODUCT TOUR option on the left…

Local station charges are not included in our quotes as this varies from airport to airport. Please check this with the local GHA at the ori…

Note that only rates with valid dates will be uploaded. Expired rates will not be displayed. How do I get there in the first place? If your…

Find what you are looking for: What is the allotment feature? How to book Allotments Upload file template requirements Understanding the Boo…

Are there too many notifications or not enough? You can configure which alert to receive via email In app or disable some or all of them com…

Rate Class Codes can be found in the IATA Handbook. However, if you need this information urgently to input for your booking, ​ here is the…

Rates Definition There are several types of rates available on CargoAi: Airline published rates Any freight forwarder that has agreed to ter…

Please ensure you have input the flight destination, a valid date, weight and volume. If information is missing, PINK prompts will be seen a…

We've made it SUPER EASY for you to set up your email / In App notifications! Select your account at the TOP RIGHT CORNER of the screen Sele…

We've made it SUPER EASY for you to set up your email / In App notifications! Select your account at the TOP RIGHT CORNER of the screen Sele…

You can quickly share a route with a shipper by selecting the respective icon to either Click copy route to clipboard, paste information and…

Dear all, Trying to use our Shipper Quotation Module? Watch our tutorial videos and get ready in less than 10 minutes: Shipper Quotation Mod…

Our smart search engine is specially designed to optimize freight forwarder experience in booking shipment space from cargo airlines. Here i…

To keep you updated on the status of your shipment, CargoAi will send you AWB notifications/emails made via our system. In case you do not w…

At the request quote stage, you would have already selected one or multiple airlines to get quotes. In case, you would like to add another a…

We are excited to introduce the CargoAi Outlook Plugin , designed to simplify your shipment management process. ​ This plugin allows you to…

Thanks to CargoAi, you will receive more quote requests which will transform into additional business ! Here you will learn how to read our…

Problem: You are trying to add the cargo dimensions to search for a cargo flight but you find that you are unable to do this. Fix: The scree…

You can upload the rates to our system by using this Link . ( https://www.cargoai.co/market-rate-upload/ ) Rate template (IMPORTANT) -------…

To use a template you have created: From the top pull-down menu, click SEARCH. ​ Locate the required search template from either the "Recent…

You need to have a valid AWB (11 numbers) before you can take action. If you have only the HAWB or other shipment references, these cannot b…

Before you can click the search button, you need to fill in these mandatory fields: Origin Destination Departure (Date) Goods Type Piece(s)…

"Shipment is screened" means that the consignment has been checked for security threats using approved screening methods and technologies pr…

Ever wonder what type of aircraft is actually flying for the flights displayed in the search result page? Wonder no more. Let us shed some l…

To locate Airline/GSA contact, you need to be registered on CargoAi system. In addition, the airline/GSA contact available will only be thos…

From the Rates tab you can see the rates with airlines you deal with. Pretty amazing to offer the best option to your customer, isn't it? MA…

You will find your Contract Rates in 2 locations: RATES DISPLAY From the pull-down menu, click RATES / Airline rate sheets Click the ‘(.)’ i…

We are currently integrating many airlines on our platform, which probably includes the airline which you how are searching for. If you use…

Some functions of CargoAi are based on cookies. Our live chat is one of them. To chat with us, please turn on your browser cookies and add t…

You find that you are receiving quote request emails which are meant for certain airlines. Why? When you were making quote requests on Cargo…

Sometimes you might see different rates for the same flight. If you use your mouse to hover over the rate, you will be able to see if they a…

We are currently integrating many airlines on our platform, which probably includes the airline which you how are searching for. If you use…