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General FAQ
13 articles
Airlines connected to CargoAi services
CargoAi is growing fast, and thanks to our unique eQuote features, you are able to access 100% of cargo carriers from our app! Main features…
Can I change the email address for my account?
Due to security reasons, it is not possible to change your email address for your account. You need to re-register on https://CargoAi.co wit…
Glossary
Definition Comment Actual / Gross weight Real weight Airline Codes https://www.iata.org/en/publications/directories/code-search/?airline.sea…
How do I change my account password?
For security reasons, it will be good to change your account password. To do this: Click the user icon on the top right of the display. Sele…
How to switch dimensions to show Metric instead of Imperial (and vice versa)
Note that ONLY "KG" is shown for ALL WEIGHT, regardless if METRIC or IMPERIAL is selected. To switch the dimensions between metric and imper…
Installing the CargoAi Outlook Plugin with Admin Approval
In some organizations, installing Outlook plugins requires admin approval. If you see a message stating that approval is needed, please foll…
Subscribe to CargoAi newsletter
To subscribe to CargoAi Newsletter: Click here ( https://www.cargoai.co/blogs ) Scroll down to the RIGHT to JOIN OUR NEWSLETTER Add your ema…
What if I forgot my account password?
If you have forgotten or lost your CargoAi password, fret not! At the sign-in page, click on FORGOT PASSWORD? You will be redirected to the…
What is "chargeable weight"?
Airfreight airlines charge cargo shipment based on chargeable weight , which can be either the actual weight of the cargo or the volumetric…
What is a GSA?
GSA (or general sales agent) is a sales representative for an airline in a particular country or region. GSA will help the airlines it repre…
Who's behind CargoAi?
We are a Singapore-based company. Half of the team is in Singapore while the rest is all around the world ! The team is a perfect combinatio…
Why can't I register?
There are 2 reasons why you might be having problems registering: Email Password When you are signing up or registering as a new user, pleas…
Why is my password not accepted?
To protect our valued customers' account security, CargoAi has implemented a strong password policy. Your password must fulfil ALL of the fo…