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Guidelines: Loose Template
Loose Template - see attached file below: Field Name Instruction - Loose Status Leave blanked Rate Type Specify the rate type. Options are I…
Guidelines: ULD Template
ULD Template - see attached file below: Field Name Instruction - ULD Status Leave blanked Rate Type Specify the rate type. Options are INTER…
HKIA Quick Access to User Guides
Explore our comprehensive user guides for step-by-step instructions on using HKIA CargoCONNECT platform: How to set up an (HKIA) Airline Acc…
How to make a Whitelist Email❓
💡 What is a whitelist email ? A whitelist is a list of approved or safe email addresses to help a spam filter determine whether it should a…
How to prepare Interline or SPA rates?
This guide explains the process for airlines to submit rate updates using the CargoAi upload rate template. Step-by-Step Process 1. Download…
How to prepare Schedules?
Step-by-Step Process 1. Download the template One essential file must be downloaded: Schedule Template (Please download the file located bel…
How to set up an (HKIA) Airline Account?
This guide outlines the steps and responsibilities involved when an airline is onboarded to the HKIA CargoConnect platform with the support…
What happens to the SAF I have purchased if my shipment is adjusted after confirmation?
What happens to the SAF I have purchased in case my shipment or booking is adjusted after booking confirmation? (i.e. increase or decrease o…