Track & Trace API
Tracking events AWB subscriptions and webhook responses
16 articles
Best practices to implement the Track & Trace API: should I select the subscription (push) or pull basis?
We're glad you asked! In our Track and Trace API, we offer the options to either subscribe to an AWB and automatically receive a call back e…
Both scheduled and actual arrival and departure times are available in the tracking endpoints. Is it possible to get estimated arrival/departure times and receive updates if there are any changes?
Q: Both scheduled and actual arrival and departure times are available in the tracking endpoints. Is it possible to get estimated arrival/de…
Does the API only return new tracking milestones for an AWB subscription?
Q: Does the API only return new tracking milestones for an AWB subscription? A: Not only. All information is sent with the subscription upda…
Does your Tracking data include data on airport Dwell times?
Q: Does your Tracking data include data on airport Dwell times? A: Dwell Time refers to the period an aircraft spends on the ground between…
How can I distinguish estimated and actual times as part of the tracking email updates?
Unfortunately, our email updates don’t include scheduled or actual times. That information is only available through the URL subscription, w…
How to map the best Tracking flow to ensure there is no gap in flight or event dates?
Q: How to map the best Tracking flow to ensure there is no gap in flight or event dates? Flight or Event dates (e.g. departure, arrival, del…
I made a booking on CargoAi but I received a 404 error when tracking my shipment with the flight_uuid?
Q: I made a booking on CargoAi but I received a 404 error when tracking my shipment with the flight_uuid? A: Please make sure your booking w…
I noticed a departure from AMS in the tracking data, but the carrier’s website doesn’t show any event from AMS. Why?
The departure event from AMS was received directly from the carrier’s API . The airline’s website often reflects a simplified or partial vie…
I noticed duplicate events in my tracking response, but with different flight information. What does it mean?
Q: I noticed duplicate events in my tracking response, but with different flight information. What does it mean? A: This means that your shi…
In some of the Tracking Event messages, I noticed different values for weight, volume and/or pieces compared to the root object of the response?
Q: In some of the Tracking Event messages, I noticed different values for weight, volume and/or pieces compared to the root object of the re…
It seems that your Tracking API can be used for past shipments. What is the maximum duration for which backdated shipments are supported?
Q: It seems that your Tracking API can be used for past shipments. What is the maximum duration for which backdated shipments are supported?…
Track & Trace - Receiving varying event responses
When you are tracking an AWB, it can happen that you receive varying results at different points in time. For example, at times you receive…
Track & Trace API Pricing Model explained
In our Track and Trace API, we offer the options to either subscribe to an AWB and automatically receive a call back every time we detect a…
Track and Trace API - Event Codes
Thank you for using our suite of APIs! To get you started and to understand the tracking API's event codes, here is a list of codes you will…
Track and Trace API: Status standardization across airlines
Once you have subscribed to our Track & Trace API, you'll start working on your internal status mapping. A frequent question is whether Carg…
Why do we already receive some event updates in the tracking update, even before these events have effectively happened?
Q: Why do we already receive some event updates in the tracking update, even before these events have effectively happened? A: We can receiv…