General
21 articles
Billing information
Billing is done via the IATA Cass account, directly with the airline. That is why we request for Forwarder's IATA Cass during the registrati…
Can I have multiple users sharing the same quote request and booking information?
Yes, you can! Our system allows you to have MORE than one user login with the SAME forwarder account (login email) simultaneously. In this w…
CargoMART Pro Video Tutorial
Looking to explore our new CargoMART Pro features? Welcome to our video tutorial series! Dive into expert-led lessons tailored to your skill…
CargoMART Roles & Permissions Feature | Guide
Introducing Roles & Permissions Our latest feature, Roles & Permissions, gives you the flexibility and control to manage your team's access…
Checking IATA CASS used
Click on the TOP RIGHT of the CargoAi screen to check the IATA CASS configured (as shown in hereunder screenshot): We hope you find this art…
Do I need an AWB stock with the airlines I want to book?
No, you don't need to have an AWB stock with the airlines you want to book. CargoAi will supply you with the AWB as soon as your booking is…
Forwarder homepage highlights
We have redesigned the search page to be your new Home Page. While the main focus is still on the flight search component, you can now visua…
Forwarder Registration - Stuck in Company/Airport/Country screen
FORWARDER REGISTRATION - Stuck in COMPANY/AIRPORT/COUNTRY screen: Registrant is unable to click the REGISTER & VERIFY button to continue wit…
How do I add AIRLINE email contacts for quote or booking requests?
First, perform a flight search with the required *flight sector for which you want to add your airline email contact, together with cargo we…
How do I change the language used on CargoAi?
You can switch between the different languages used in CargoAi as follows: Login to CargoAi Select your account on the TOP RIGHT corner of t…
How to configure default currency for forwarders?
Forwarders can configure their default currency as follows: Login with your CargoAi account. Select your login name at the top right of the…
How to create my freight forwarder account
select TRY FREE 2. Select FORWARDER 3. Enter your corporate email address in the email address field, C argoAi only accepts corporate email…
How your NPS survey responses make CargoAi better for you.
We know these surveys might pop up for you or your team when you’re not expecting them, but if you have a minute to give us some feedback, i…
Important update to the free version of CargoMART
Dear Customer, At CargoAi, we are committed to providing you with the most efficient and innovative solutions for your business. As part of…
Local Charges
Local station charges are not included in our quotes as this varies from airport to airport. Please check this with the local GHA at the ori…
Managing Notification Settings
Are there too many notifications or not enough? You can configure which alert to receive via email In app or disable some or all of them com…
Rate Class Codes
Rate Class Codes can be found in the IATA Handbook. However, if you need this information urgently to input for your booking, here is the…
Setting up Email / In App Notifications (Alerts)
We've made it SUPER EASY for you to set up your email / In App notifications! Select your account at the TOP RIGHT CORNER of the screen Sele…
Share route information with shipper quickly
You can quickly share a route with a shipper by selecting the respective icon to either Click copy route to clipboard, paste information and…
Step-by-step guide for forwarders
Our smart search engine is specially designed to optimize freight forwarder experience in booking shipment space from cargo airlines. Here i…
Stopping CargoAi AWB Notifications / Emails
To keep you updated on the status of your shipment, CargoAi will send you AWB notifications/emails made via our system. In case you do not w…