CargoAi

If you're unable to get paid, initiate transactions, or perform certain actions, this guide will help you understand why and how to resolve it.

CargoWALLET Roles & Permissions Guide

This step-by-step guide walks you through the full payment process and outlines what to expect at each stage.

Pay To Feature: How to Easily Make Your Payments step-by-step

Step-by-Step Guide to Creating a CargoWallet Account

How to Sign-Up for a CargoWALLET account

You can pay for your subscription using CargoWALLET by following these steps.

How to pay for my subscription using CargoWALLET

How To Reset My CargoWALLET Password

The Currency Conversion feature allows you to convert your balances from one currency to another within your CargoWALLET, ensuring flexibility in managing funds across different currencies.

How to Perform a Currency Conversion

Quickly find information about CargoWALLET

Frequently Asked Questions

Wallet privacy settings let you control who can find and send payments to your wallet.

How to Manage Your Wallet Privacy Settings

Ruby Wausi

Fanny Leong

Mark Chimita

CargoWALLET

What is CargoWALLET?

How CargoWALLET's Financial System Works

Speedy Transactions with CargoWALLET

Your CargoWALLET to Fit Your Needs

What are the fees for CargoWALLET?

Restricted Jurisdictions and Prohibited Industries in CargoWALLET

Does the Wallet holder get any interest by keeping the funds in the Wallet?

General

Can a user have access to several CargoWALLETs?

Think of the vendor as the one getting paid and The Payer as the one sending the payment for services received.

Do I need to choose to be a Payer or Vendor?

Why do I need to submit my bank account information?

Registration

What Payment Methods Are Available in CargoWALLET?

Can I pay via Credit Card?

Can I Save My Credit Card Details for Future Payments?

How Long Does It Take for Top-Up Funds to Appear in My CargoWALLET?

Why did the full Top-Up amount not reflect in my WALLET?

Can I use a lodge card for top-up and payment?

How to Top up your WALLET via CargoWALLET

Top Up

Can I request another payment with the same reference number?

Payment Reversal and Disputes

CargoWallet's "Get Paid" feature makes it easy for you to request and receive payments quickly and securely. Here's everything you need to know to use it effectively.

How to Get Paid with CargoWallet

Remi Giudicelli

Payment

Ensuring a Secure Payment Environment with Your KYB Process

Understanding KYB (Know Your Business)

What documents are required to complete my KYB process?

The Pay Out feature allows you to easily transfer the funds available in your CargoWALLET to your linked external bank account.

PayOut: How to Transfer Funds from CargoWALLET to Your External Bank Account

Can I connect multiple bank accounts to one wallet?

Pay Out

CargoMART Payment powered by CargoWALLET

What is the difference between CargoMART Payment and CargoWALLET?

Where can I see all of my transactions?

What is Booking Prepayment ?

What is the ''On Hold'' amount ?

What is an Account Statement?

CargoWALLET Transactions page 

Are there any fees for Prepaid or PayLater?

Where do I choose the payment method?

What is Prepaid Balance and what is PayLater Balance?

Confirming Shipment with WALLET: Prepaid & PayLater

What is CargoMART Payments?

Can a user have access to several WALLETS ?

How do I add new users to each Office In CargoWALLET?

What does the status of my WALLET mean?

Questions about import booking and related services? Learn more and let this quickly become your next growth hacking strategy!

Import bookings via CargoAi export partner services

How can I find Help and Support?

Do I need to issue a Bank Guarantee or Parent Guarantee with the airlines?

Are there any Top-Up fees?

What currencies can I Top-Up my WALLET in?

What documentation is there to confirm the Top-Up is successful?

Top-Up (Adding Funds)

support@cargoai.co

Find answers and get help from Intercom Support and Community Experts

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